Welcome to Crowned by Grace. By accessing our website, placing an order, or booking a consultation, you agree to these terms. Please read them carefully before using our services.

Orders & Payments

All orders are subject to availability and confirmation. Prices are displayed in GBP unless otherwise stated. We reserve the right to refuse or cancel any order at our discretion. Payment must be received in full before dispatch unless otherwise agreed in writing.

Products & Services

We specialise in luxury wigs, extensions, and bespoke hair services. Product descriptions and imagery are provided in good faith; natural variation in hair texture and colour may occur. Custom pieces and consultation services are tailored to your requirements as discussed during your private appointment.

Consultations

Private consultations may be arranged by phone, email, or through our contact page. Cancellations should be made with reasonable notice. We will always endeavour to reschedule appointments where possible.

Shipping & Returns

Shipping times and costs depend on your location and will be confirmed at checkout. Due to the bespoke nature of many of our pieces, returns are handled on a case-by-case basis. Please contact us before returning any item so we can guide you through the process.

Limitation of Liability

To the fullest extent permitted by law, Crowned by Grace shall not be liable for indirect or consequential loss arising from the use of our website or products. Nothing in these terms limits your statutory rights as a consumer.

Contact

For questions about these terms, contact us at info@crownedbygrace.co.uk or +44 7391 412147.

Crowned by Grace is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect your name, email address, phone number, delivery details, and any information you provide when enquiring about products, booking a consultation, or placing an order. We also collect standard technical data such as browser type and pages visited to improve our website experience.

How We Use Your Information

Your information is used to process orders, respond to enquiries, arrange consultations, provide customer support, and — where you have agreed — share updates about our collection and services. We do not sell your personal data to third parties.

Data Storage & Security

We take appropriate measures to protect your information against unauthorised access, alteration, or disclosure. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. You may also withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below.

Contact

For privacy-related enquiries, contact us at info@crownedbygrace.co.uk or +44 7391 412147.